Tag Archives: coca-cola

white (flag) coke

It’s something I say a lot…
You don’t own your brand.
You can (and should) develop a brand strategy to guide the message, but ultimately the attributes of the brand rest in the hands of the market.

coca cola white holiday cans 2011Coca-Cola is getting pushback on their white holiday cans.

Coke drinkers are mad about everything from the fact that the white cans are too similar to silver Diet Coke cans to furthering the global warming polar bear hoax. And to prove the theories of product sensation, some drinkers think Coke tastes different in the white cans. The whole incident harkens back to the Tropicana or Gap logo disasters.

Coca-Cola seemingly didn’t learn the lesson of their 1985 New Coke disaster and messed with another core attribute of their brand.

Coke is red. That simple sentence should be in their brand book as something to never mess with.

I assume their white can strategy was another subtle step to back away from Christmas messaging to more generic PC polar bear ‘holiday’ ads. But Coke can’t easily shed Christmas symbols they helped create like the iconic image of Santa Claus.

For over 100 years, Coke has become a part of the American cultural zeitgeist. They have done a good job making people have an emotional attachment to their sugar water. They need to be careful not to disturb those emotions.

advertising lessons from coca-cola summer

It’s summertime. I know this for two reasons: It’s hot and I’m hearing more Coke commercials on the radio.

Whenever I hear Coca-Cola jingles on the radio, my mind goes back to the mid-1990s and the “Always Coca-Cola” campaign.

Those were my radio days and I distinctly remember the Coke commercial reel at the station. I was still doing production grunt work and I had to dub the Coke commercials we needed off the 7-inch reel (which I’m sure was half track stereo tails out at 15 ips) onto a cart for use on the air.

The reel had a lot on it. There was the standard jingle, but the reel also had about 20 different tracks in :30 and :60 versions. There were different cuts for different radio station formats. It was essentially the same jingle that had been remixed as a country version, an urban one, a rock mix, etc.

I found all those customized cuts remarkable at the time because it helped us keep the format of the station on track even during stop-sets. But looking back with branding and advertising strategy in mind, there’s a good lesson there for any business. Customize your message for your audience.

In the nineties, only companies like Coca-Cola could work on that level of customization with mass media. Today with targeted keywords, landing pages, social media channels, and much more; anyone can do it. It’s lazy not to customize your marketing.

Also looking back, I wish that I had lifted one of those reels out of the station. It would have been a unique piece of Coke memorabilia. I’m sure it stayed in the production filing cabinet until I probably threw it away when we moved the studios.

http://player.soundcloud.com/player.swf?url=http%3A%2F%2Fapi.soundcloud.com%2Ftracks%2F17057140(side note for the observant reader: Why is this version only :48 instead of :60? It’s for the local station to drop a :12 tag at the end.)

long term brands work

Diet Coke has surpassed Pepsi for the first time to become the second-most popular soft drink in the country. Regular Coke is still in the top spot.

Pepsi underwent a massive rebrand for most of their product lines in 2008.

Except for one infamous disaster, Coca-Cola has had relatively the same brand attributes including an antiquated script logo for over 100 years.

Discuss.

the jolly old brand

I had been thinking about writing a Christmas post, but couldn’t come up with an idea. Then I realized I’d already written the post; it was just ensconced in a book. What follows is an excerpt (pages 53-56) from Chapter 7 (Brands are Driven by the Message) of my 2010 book, Brand Zeitgeist where I used Santa Claus as a “case study” on using media and marketing to maintain brand consistency over the (very) long term…

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Page 55 of Brand ZeitgeistBrands are a long-term proposition. Just a few ads or a couple of PR mentions won’t have much effect over the short term. When you step back to look at brands that have used media and advertising over the long term, the power of a brand zeitgeist can clearly been seen.

The modern day image that most people have of Santa Claus, with the plump belly, red coat, and white beard has largely been shaped by media and advertising. For centuries, Santa Claus was portrayed as everything from a gnarled elf to a tall gaunt woodsman.

One of the first major steps to creating a unified Santa brand in the mind of the zeitgeist occurred with Clement Clark Moore’s 1822 poem “A Visit From St. Nicholas” (commonly called “‘Twas the Night Before Christmas”). Moore’s poem was published annually in numerous newspapers and periodicals and helped define the basic physical characteristics of Santa in the public’s mind:

Down the chimney St. Nicholas came with a bound.
He was dressed all in fur, from his head to his foot,
And his clothes were all tarnished with ashes and soot;
A bundle of toys he had flung on his back,
And he looked like a peddler just opening his pack.
His eyes — how they twinkled! His dimples, how merry!
His cheeks were like roses, his nose like a cherry!
His droll little mouth was drawn up like a bow
And the beard of his chin was as white as the snow;
The stump of a pipe he held tight in his teeth,
And the smoke it encircled his head like a wreath;
He had a broad face and a little round belly,
That shook when he laughed, like a bowlful of jelly.
He was chubby and plump, a right jolly old elf,
And I laughed when I saw him, in spite of myself;

In the latter part of the 19th century, cartoonist Thomas Nast built on the foundation of Moore’s poem. He depicted Santa Claus as a plump man in a red suit and further cemented other aspects of the Santa brand in the zeitgeist with things such as a North Pole residency in his drawings for Harper’s Weekly magazine.

The modern day image of Santa was firmly established starting in 1931 when Coca-Cola commissioned illustrator Haddon Sundblomto develop advertising images using Santa Claus. Sundblom further built on established canon by Moore and Nast and drew Santa as a warm and friendly human character. The Coca-Cola Santa was placed heavily in the company’s annual Christmas ads in national magazines such as The Saturday Evening Post, Ladies Home Journal, National Geographic, The New Yorker and others.

Santa Claus is a brand that reaches almost every section of the zeitgeist. Stop almost anyone on the street and they could recite a checklist of all of Santa’s characteristics that have been established in the zeitgeist. If Santa is portrayed in the “wrong way,” consumers will reject it — i.e. skinny in a blue suit. He’s the ultimate example of a successful brand zeitgeist because everyone is on the same page as to what the brand represents.

However, there’s no way you can replicate his success with your brand. For one thing, the media atmosphere is much different today. The entire populace isn’t focused on a few big magazines and three television networks. You don’t have Coca-Cola’s media budget. You don’t have two centuries to wait for your brand strategy to kick in. Finally, let’s face it, you’re not Santa Claus.

But you can learn branding lessons from Santa on how to use media and messaging to establish your brand in the zeitgeist. Firstly, Santa has stayed true to a set of core brand assets and never drastically rebranded to keep up with trends and fads. During his busy season, he is everywhere. He’s at the mall, in parades, on TV, in magazine ads, and in your house. The brand image is inescapable. The image is consistent, clear, and repeated to the point of that the brand image of Santa Claus has been seared into mind’s eye of the public.

The Santa Claus brand was spread in the zeitgeist over the long term by using traditional media and word-of-mouth. While it might be impossible to build a similar juggernaut brand using those same methods, there’s now a new variable in the brand messaging and media equation. Until recently, Santa didn’t have to deal with the Internet.

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And that was an oh-so-clever segue into the “messaging in the digital zeitgeist” section of the chapter. If you’re interesting in reading the rest of the book, you can find Brand Zeitgeist on Amazon. Or you can become a fan of Brand Zeitgeist on Facebook.

Diet Coke Says “Drop Dead” to CGC

In yet another example of companies that “just don’t get it”, Coke is giving a chilly response to some free publicity as some Diet Coke and Mentos fans have used the two products in tandem with some entertaining results. The video of this phenomenon is spreading virally across the internet.

Here’s what the Coke old spokes-fogey Susan McDermott said in the article…”It’s an entertaining phenomenon. We would hope people want to drink it more than try experiments with it.”…McDermott also said that the “craziness with Mentos … doesn’t fit with the brand personality” of Diet Coke.

Let’s see. Some of your loyal customer base is generating free publicity for your product and spreading it virally. Those people and others they inspire are buying OVER 100 2-LITERS each of your product to pull this stunt off. This CGC has reached over 800,000 people so far FOR FREE. But you’re acting like a strict mother at the dinner table saying “Quit playing with your food and drink it” If some of my customer base is helping me to sell over 100 bottles of my product at a pop AND generating free ad/PR value…..I wouldn’t care if they bathed in it.

And by the way…the “brand personality of Diet Coke” could use some freshness anyway. Yet another example of what I beat my head up against the wall saying everyday…You are not in charge of what the brand stands for. You can nurture and help shape the brand. But in the end, the consumer dicates the brand.

The WSJ article compares the actions of Coke to that of FedEx when they cease&desisted themselves out of the free publicity they were getting from the FedEx Furniture guy. The comparison is straight on. It looks like Coke would have learned from the bad PR that the FedEx incident generated. When will companies start learning the lessons of the new marketing framework from other companies’ mistakes?

Mentos is embracing this, encouraging it, and riding it for all it’s worth. Good for them. (The Fresh-maker!)

Coke is not it. (The Stale-maker!)

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UPDATE:: Sorry. I got so carried away with the rant that I forgot the fun part. You can view the original video here. It’s supposed to simulate the water fountain show in front of the Bellagio in Las Vegas.